Services
Look to Avalon to provide solutions. Trust the expertise.

Customer Service
Our people draw on years of experience to build premier programs and services. We provide a comprehensive review of your risk management needs. Our strong relationships with our sister companies and international insurance markets allow us to offer the best insurance
coverage suited to your operations.

Claim Handling and Subrogation
We understand the negative impact on your business and relationships if your claims are not properly settled. Avalon’s aggressive claim handling team always provides a quick and reliable response and our ARMour Claims Database™ provides an efficient way to manage the claim process. Avalon only works with reputable insurance companies who have the highest service standards for processing claims and settlements. We are also a third-party administrator, allowing us to promptly settle claims within our authority. If you choose, we can handle the administration of claims for you. Our procedures can adapt to your business environment and are flexible enough to exceed your expectations.

Underwriting
Avalon's underwriting process recognizes customer expertise and provides underwriting authority to issue most bonds in-house. With regional branches located across North America, we respond promptly with underwriting approval. We also have access to valuable resources to assist in evaluating a company's financial strength.

Training
We educate our customers not only on the importance of proper coverage, but also how to expand their business. We provide the necessary tools to maximize the value of the insurance and surety products you purchase. We work with you to customize the level of training needed. You decide how to implement Avalon's training seminars, which are available in different levels, depending on your company's needs. We tailor our presentations to highlight the information essential to your company's operations.

Industry Education
We provide information that is essential to your business: policy change notifications, industry
bulletins and governmental changes. By attending industry and association conferences, we stay abreast of critical topics. Expect online newsletters such as Quest and Labyrinth, as well as Special Quests, which are sent when major issue impacts your business.